Returns & Cancellation Policy

Return Policy

We Epsilon International FZE is having 7 days return policy, of which the product should be in the same condition which was actually given at the time of purchase.

You have to Notify Epsilon international Via Email at info@escooteruae.com on the return of the product within 7 days from purchase by attaching the invoice which was be provided at the time of purchase.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card..

For Exchange on the item damage, you have to notify us through email within 7 days from the purchase date.

The customer is liable to pay the shipping fee on the return of the product.

 

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.